Our Staff

Certified Veterinary Technicians

Our Certified Veterinary Technicians (CVTs) are the nurses of the pet world and work under the direct supervision of the veterinarians. To become a CVT, a person has to graduate from an accredited program, pass a national examination, and go to a minimum of 10 hours of continuing education courses every 2 years. CVTs take x-rays, give injections, run lab tests, prepare the patient for surgery, monitor anesthesia, perform dental cleanings, educate clients, and much, much more. Furthermore, our CVTs manage our radiology safety department, help us to meet OSHA standards, take care of equipment maintenance, and handle our inventory to make sure we are always equipped for your next food request, medication refill, or medical emergency.

Andrea, CVT

Andrea has been at Heritage Animal Hospital since September 2012. She received her certification from Minnesota School of Business in 2013 from the veterinary technology program. She previously worked at another clinic before joining our team. She is a member of MAVT.  Her special interest in the veterinary field is dentistry and pocket pets. She shares her home with a cat named Scooby. When not working, she enjoys spending time outdoors, running, cooking, and spending time with her fiancé and daughter.

Bri, CVT

Bri has been at Heritage Animal Hospital since June 2013. She received her certification in veterinary technology and became a certified technician in 2009. She previously worked at another clinic for 4 years before joining our team. Bri is a member of MAVT. She shares her house with a mixed breed dog named Reese, and a Torti cat named Regan. While not at work she enjoys painting, spending time with friends, and playing with her animals.

Jenna, CVT

Jenna started at Heritage Animal Hospital in March 2017.  She graduated from MSB and earned her technician certification in November 2016.  She spent about a year at her previous clinic before starting here.  Jenna is a member of MAVT.  She shares her house with a dog named Dash, a cat named Brooklyn, two gerbils named Pepper and Oreo, and some horses.  When not at work, she enjoys spending time with her kids and husband, and going to the farm to be with the horses. 


Katrina, CVT

Katrina started as an intern here in January 2014, and has been at Heritage Animal Hospital ever since. She received her degree from Argosy University in May 2014 from the veterinary technology program and became a certified technician in 2015.  Special interests include alternative therapies for health and behavioral problems, dentistry and pocket pets. She is married her to high school sweetheart and has 3 children. She also shares her house with 2 cats-Midnight and Ava and 3 dogs-Dutch, Cricket, and Chevelle. When not at work, Katrina enjoys cooking, reading, hiking and spending time outdoors with her family.

Kelli, CVT

Kelli started an internship here in October 2005 and has been at Heritage Animal Hospital ever since. She graduated from Argosy University in 2006 as a CVT. She is a member of MAVT and is a certified pet weight coach through Purina. Special interests include weight management and specialized diets. She is married, has a two daughters. She also shares her house with 3 cats-Hal, Houston, and Scamper and 2 Jack Russell Terriers-Jack and Jill. When not at work, Kelli enjoys rollerblading, taking the dogs to the dog park boating and spending time with her family.

Michelle, CVT

Michelle started at Heritage Animal Hospital in July 2016.  She graduated from Globe University in 2008 and became certified in January 2009.  She comes to us with over 7 years of experience at her previous clinics.  She shares her house with two cats, Rya’c and Kiwi, her toddler daughter, and her husband.  When she is not at work, she enjoys reading, and watching movies or TV shows, especially in the science fiction and fantasy genres.


Office Coordinators

Our office coordinators (receptionists) look forward to meeting and greeting you with each and every phone call or visit. From getting your next visit or grooming scheduled, to checking in boarding patients and fielding phone questions and refill requests, our office coordinators help keep the office running smoothly and work to ensure that you have excellent customer service with each and every visit.

Polly (receptionist)

Polly has been at Heritage Animal Hospital since June 2011. She has been an office coordinator for a number of years at a few different practices before joining Heritage.  When not at work, she enjoys reading, movies, and being outdoors.


Animal Care Attendants

Our animal care attendants are the nursing assistants of the veterinary world and they work closely with the CVTs and doctors assisting them in a variety of ways such as gently holding the cat or dog for vaccinations or an x-ray. They also are dedicated to providing the best care to your pet while you are away. While boarding, your pet is walked, fed, petted, and loved and cared for by our animal care attendants. Your pet’s safety, health, comfort and overall well-being are of supreme importance to the animal care attendants.



Hayley has been with Heritage Animal Hospital since September of 2013. She wants to go to school to become a veterinary technician in the future. She shares her house with a dog named Mystic. Outside of work she enjoys watching movies, hanging out with friends and going to the dog park.


Our grooming staff is specially trained, degreed, and knowledgeable, providing grooming services in a relaxing environment where pets can feel comfortable.


Darcy graduated top in her class from Twin Cities School of Pet Grooming and has been grooming dogs since 1989, and has been at Heritage Animal Hospital since May 2003. She has the styling expertise for each and every breed of dog. When not busy making your dog look beautiful, you will find Darcy riding her Quarter Horse, Josie, or spending time with her husband. She shares her house with a Shih Tzu named Ozzie and two cats, Abby and Boots.


Anna was trained through Petco's grooming facility and has been grooming at Heritage Animal Hospital since March 2007. If she isn't here making sure your pet has the most luxurious day at the "spa" as possible you might find Anna spending time with her husband and son, caring for her majestic saltwater fish (reminiscing about the days back in Australia), or singing and playing the drums. Anna loves spending time with her family and shares her house with a cat named Croc and 2 guinea pigs-Vader and Wilbur.


Marya was trained through a variety of places, including Petsmart, Petco, and internships and apprenticeships.  One of her more noteable internships was with the groomer of Barnum and Bailey's circus poodles!  She also has shown standard poodles doing her own grooming.  She comes to us with 20+ years of grooming experience, and started here in December 2014, taking a brief hiatus from us, and then returning in December 2016.  When she is not here making your pooch look perfect, she likes to spend time being a certified health coach.  She is very interested in total wellness and alternative healing and health care (such as acupuncture). 



Amanda was trained at a grooming academy in Georgia.  She started at Heritage in January 2017.  She comes to us with 10 years of grooming experience, and was a manager at the previous salon as well as training in other groomers.  Amanda shares her house with 3 dogs, Gracie, Jade, and Frank, as well as two 60 gallon fish tanks.  Her hobbies are animal related as well-she enjoys fostering and bottle feeding kittens, and spends time at the farm with her daughter who enjoys riding horses.  They also enjoy outdoor activities such as camping and boating.  Amanda loves poodles in particular, but would love to make any of your furry friends feel beautiful. 



Latest Arrivals

These pets were recently in to Heritage Animal Hospital for their first ever visit. We'd like to welcome them to the Heritage family!


We were in today to say goodbye to a dear friend and pet, Maya. Though the experience was/is tough to bare I wanted to say thank you for making it as … - A. Garcia - Champlin, MN Read More

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Contact Us


12624 Bass Lake Road
Maple Grove, MN 55369
Located just east of highway 494 on Bass Lake Road,
behind Culver's.

Communities We Serve:

Plymouth, Maple Grove, Brooklyn Center, Brooklyn Park, Osseo, Corcoran, Champlin, New Hope, Minnetonka, Minneapolis, Rogers, Robbinsdale and Golden Valley, Minnesota (MN).